Organisational/Institutional Abuse

What is Organisational/Institutional Abuse?

Examples: Neglect, poor practice within an institution such as a care home or hospital and also poor practice in relation to care provided in the adult’s own home. This can be only one incident or a series of incidents which are neglect or poor practice as a result of organisations poor policies, procedures and practice.

It is important not to jump to the wrong conclusions too quickly but the following list may be possible indicators of institutional abuse.

Possible Indicators:

No flexibility in bedtime routine and/or deliberate waking

People left on a commode or toilet for long periods of time

Lack of personal clothes and belongings

Un-homely or stark living environments

Inappropriate care of possessions, clothing and living area

Deprived environmental conditions and lack of stimulation

Inappropriate use of medical procedures such as enemas, catheterisation

Batch care – lack of individual care programmes

Illegal confinement or restrictions

Inappropriate physical intervention

Inappropriate use of power or control

People referred to, or spoken to with disrespect

Inflexible services based on convenience of the provider rather than the person receiving services

Service user removed from the home or establishment, without discussion with other appropriate people or agencies because staff are unable to manage the behaviour

Care worker being rough with old woman

Don’t Ignore It. Report It!

If you suspect a neighbour, friend or family member is being neglected or abused, or you need help yourself:
Report it to the relevant Local Authority or Police.